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Data privacy
The data protection information fulfils the information obligations in accordance with the requirements of Art. 12 et seq. of the EU General Data Protection Regulation (hereinafter referred to as "DSGVO") and gives you an overview of the processing of your personal data (hereinafter referred to as "data") in the "daimlertruck-diagnostics.arvato-digital.com" webshop (hereinafter referred to as "webshop").
1. Who is responsible for processing my data?
Daimler Truck AG ("We")
Pheasant path 10
70771 Leinfelden-Echterdingen
contact@daimlertruck.com
+49 711 8485-0
Internet: daimlertruck-diagnostics.arvato-digital.com
is responsible for the processing of your data in the webshop. You can contact the Daimler Truck AG data protection officer at the above postal address or at dataprivacy@daimlertruck.com.
Daimler Truck AG (hereinafter referred to as "we" or "us") process personal data in accordance with the provisions of the DSGVO and the German Federal Data Protection Act (hereinafter referred to as "BDSG").
2. What data is collected?
In connection with your visit to the webshop and exclusively for technical, contractual or legal requirements, your data will be processed in order to display the desired content and to enable you to use the offers.
When you visit the webshop, information is automatically collected from the calling computer (hereinafter referred to as "access data"). This access data includes details about the content you requested on the website and your usage behaviour as well as information about the browser type and version, the operating system, the internet service provider, the date and time of use of the webshop, the previously visited websites and newly accessed websites via the website and the IP address of the computer (also referred to as "server log files").
In principle, you can use the services of the webshop without providing your data, for example to obtain information about us. However, the provision of your data, such as name, address, e-mail address or telephone number, is required when using certain offers, for example to order products or to contact us. Mandatory data is regularly marked with an *.
3. Which cookies are used?
Cookies are used on the website. Cookies are small text files that are stored on your computer when you visit a website. The stored cookies are assigned to the browser you are using. If the corresponding website is called up again, the web browser sends back the content of the cookies and thus enables recognition of the user. Cookies are limited to a certain duration (e.g. expiry of the browser session). In addition, you can configure and delete the cookies according to your wishes via the settings of your browser. However, premature deletion can lead to limited availability of the website's offers. In principle, cookies are only an online identifier without personal reference. Cookies may be personally identifiable if the information generated by the cookies is merged with other data such as the access data according to section 2 (e.g. when using web tracking). In principle, such a combination does not take place. Personal data may only be merged if you have consented to it or if the law permits it.
The website only uses essential technical cookies. The essential cookies are used to provide the website in a technically and functionally flawless manner (e.g. identification and authentication of the user, language settings, display of images). Without the essential cookies, the offers of the webshop are only available to a limited extent.
4. What data is collected and for what purposes?
The purposes of data processing may result from technical, contractual or legal requirements and, if applicable, from consent. We use your data for the following purposes:
- To provide the webshop and ensure technical security, in particular to correct technical errors and to ensure that unauthorised persons do not gain access to the website's systems;
- Registration in the webshop;
- Distribution of diagnostic equipment (logistics, invoicing, etc.)
The purposes of data processing are set out in detail in the following sections of this privacy notice.
4.1 Technical provision of the website
4.1.1 Description and scope of data processing
For the functionality of the website, the performance of security analyses and the defence against attacks, the server log files are automatically recorded and stored for a short period of time by the computer system of the calling computer as part of the access data according to section 2 when entering and during the use of the website. The server log files are not stored together with other data. We use the server log files for statistical evaluations in order to analyse and rectify technical faults, to ward off attempted attacks and fraud and to optimise the functionality of the website.
4.1.2 Purposes and legal basis of data processing
The legal basis for the collection of server log files is Art. 6 para. 1 lit. f DSGVO. The legitimate interests lie in the functionality of the website, the performance of security analyses and the prevention of dangers.
4.1.3 Duration of storage or criteria for determining this duration
After calling up the web pages, the server log files are stored on the web server and the IP address contained therein is deleted after 7 days at the latest in accordance with the requirements of the Telecommunications Act ("TKG"). This does not apply if there is a concrete suspicion of a crime and further storage for the purpose of evaluation and clarification is required by law.
4.1.4 Possibility of objection and elimination
You have the right to object to the processing of your data if there are grounds for doing so that arise from your particular situation. If you wish to exercise your right of objection, please contact the contact address given in section 1.
4.2 Data processing upon conclusion of the contract
4.2.1 Description and scope of data processing
If you register in the webshop and/or wish to conclude a contract via the webshop, we process the data required for the conclusion, implementation or termination of the contract with you, such as first name, surname, billing and delivery address, e-mail address, billing and payment data, date of birth, telephone number and information about orders placed.
In addition, your payment details will be passed on to payment service providers commissioned by us to process the payment(s). Your delivery address will be passed on to logistics companies and shipping partners commissioned by us. In order to ensure that the goods are delivered in accordance with your instructions, we transmit your contact details (e-mail address and telephone number, if applicable) to the logistics company we have commissioned and/or to shipping partners who handle the delivery, insofar as this is necessary.
4.2.2 Purposes and legal basis of data processing
The legal basis for the processing of your data collected in this regard is a contract pursuant to Art. 6 (1) lit. b DSGVO. The data provided by you will be processed on the basis of the respective contractual relationship. When you place an order in our webshop, we use your e-mail address to send you an electronic order confirmation. The provisions of the German Civil Code (BGB) and Article 6 (1) (c) of the German Data Protection Act (DSGVO) form the legal basis for this data processing.
4.2.3 Duration of storage or criteria for determining this duration
Your data will be stored for as long as it is required for the performance of the contract. The contract is automatically terminated upon successful termination m Download. After termination of the contract, your data will be stored until the contractual and/or legal retention periods (currently 6 to 10 years) are fulfilled.
Your data provided for the purpose of delivery will be transmitted solely for the respective purposes and deleted again after delivery has taken place, insofar as our service providers are not themselves obliged to retain the data for legal reasons.
4.2.4 Possibilities of objection and removal
The processing of your data is necessary for the fulfilment of the contract. In this respect, you have no right of objection.
5. Who receives my data?
Except as otherwise described in this Privacy Policy, we will not transfer or otherwise disclose your information to third parties without your express consent, unless we are expressly permitted or required to do so by law.
We grant access to your data to those offices that need it to fulfil the purposes described in section 4, such as service providers ("order processors", e.g. mailing, hosting or logistics) for the operation of the webshop and the provision of the associated services. The service providers will only have access to your data to the extent and for the period of time necessary for the provision of the respective service. Contractual agreements on order processing ensure that the service providers only process your data according to instructions and in accordance with data protection standards. Insofar as the service providers process your data outside the European Union (including pure access options), this may result in your data being transferred to a country which does not guarantee the same data protection standards as those in the European Union ("third country transfer"). In this case, we ensure in accordance with the requirements of the GDPR contractually or otherwise that the service provider guarantees an equivalent data protection standard (e.g. by concluding EU standard contractual clauses, EU Commission decision for secure third countries). You can view the current EU standard contractual clauses here https://eur-lex.europa.eu/legal-content/DE/TXT/?uri=CELEX%3A32010D0087. A current overview of secure third countries can be found here https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection/adequacy-decisions_en.
6. Will my data be processed in a third country?
Insofar as the service providers and / or third parties mentioned under point 6 are established outside the EU / EEA, this may result in your data being transferred to a country where no level of data protection appropriate to the EU / EEA can be guaranteed. However, such a level of data protection can be ensured with an appropriate guarantee. Standard contractual clauses provided by the EU Commission can be considered as an appropriate guarantee. Any guarantees can be waived in exceptional cases if you give your consent or the third country transfer is necessary for the fulfilment of our contractual relationship. The EU Commission has also recognised certain third countries as safe third countries, so that suitable guarantees on the part of the company can also be waived here.
7. What data protection rights do I have?
You have the right to information about the personal data we have stored about you at any time. If data about your person is incorrect or no longer up to date, you have the right to demand that it be corrected. You also have the right to demand the deletion or restriction of the processing of your data in accordance with Art. 17 or Art. 18 DSGVO. You may also have the right to receive the data you have provided in a common and machine- readable format (the so-called "right to data portability").
If you have given your consent to the processing of personal data for certain purposes, you can revoke your consent at any time with effect for the future. The revocation is to be addressed to the company at the contact address mentioned in section 1.
In accordance with Art. 21 DSGVO, you have the right to object at any time to the processing of your data on the legal basis of Art. 6 (1) f DSGVO for reasons arising from your particular situation.
You also have the option of contacting the data protection authority responsible for your place of residence and filing a complaint there.